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Privacy & Security Policy

This policy helps customers feel secure when making purchases without leaking information to third parties that could affect their lives and finances. The content that should be included in this policy is as follows:

 

I. Personal data that Yuthfarm may collect includes:

 

  1. Full name;

  2. Email address;

  3. Date of birth;

  4. Billing and/or shipping address;

  5. Bank account and payment information;

  6. Phone number;

  7. Gender;

  8. Information sent by or related to the devices used to access our Services or Platforms;

  9. Information about your network and the people and accounts you interact with;

  10. Images or audio or video;

  11. Identity information provided by the government or other information for legal assessment purposes, customer identification, information verification, or fraud prevention;

  12. Communication or contact data, such as options to receive advertising information from us or your third parties, communication preferences, and history of communication with us, our service providers, and other third parties;

  13. Usage and transaction information, including details about search history, transactions, advertisements, and content displayed that interacts with the Platform, as well as your related products and services;

  14. Location data

Any other information about the user when the user logs in to use our Services or Platforms, and when the user uses our Services or Platforms, as well as information about how the user uses our Services or Platforms; and aggregated data about the content the user uses.

 

II. Purpose of information collection:

 

This is the information that Yuthfarm requires customers to provide when ordering online and for the convenience of confirming the order, delivery time, and delivery address. Additionally, the above information will be stored and applied to the loyal customer policy, or discounts on special occasions throughout the year: store birthday, Lunar New Year… if the customer regularly and frequently places orders.

 

Customers are responsible for the security and retention of all activities using the service under their registered name, password, and email. Additionally, customers are responsible for promptly notifying Yuthfarm of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties to take appropriate measures.

 

III. Scope of information use

Yuthfarm uses the information provided by customers to:

+ Provide services related to customers.

+ Send notifications about information exchange activities between customers and the Website.

+ Prevent activities that undermine customer user accounts or impersonate customers.

+ Contact and resolve issues with customers in special cases.

+ Not use customers' personal information for purposes other than confirmation and contact related to transactions on the Website.

+ In case of legal requests: Yuthfarm is responsible for cooperating to provide customers' personal information when requested by authorities including: the Prosecutor's Office, the court, and the police investigation agency related to any legal violations by the customer. Additionally, no one has the right to infringe upon the personal information of customers.

 

IV. Data retention period

Customers' personal data will be stored until a cancellation request is made by the customer. In all cases, personal information will be kept secure on Yuthfarm's servers.

 

* Address of the unit collecting and managing personal information:

 

Address: 183/72/6 Street No. 10, Ward 8

Go Vap District, Ho Chi Minh City, Vietnam

Tax code: 0315029972

Legal representative: Trịnh Thị Minh Thùy

Date of operation: 05/08/2018

Business license: 0315029972

 

V. Means and tools for users to access and edit their personal data.

 

– Customers have the right to self-check, update, and adjust their personal information by logging into their account and editing their personal information or requesting the management of the Yuthfarm website to do this.

 

– Customers have the right to file complaints about the disclosure of personal information to third parties to the management board of the Yuthfarm website. Upon receiving this feedback, the website management board will confirm the information, is responsible for providing reasons, and guide customers on how to restore and secure their information.

 

VI. Commitment to customer information security

 

- The personal information of customers on Yuthfarm is absolutely guaranteed to be kept confidential according to Yuthfarm's personal information protection policy. The collection and use of information will only be carried out with the consent of the customer, except in cases where the law provides otherwise.

 

- Do not use, transfer, provide, or disclose any personal information of members to any third party without the member's consent.

 

- In the event that the information storage server is attacked by hackers leading to the loss of customers' personal data, Yuthfarm will be responsible for notifying the authorities to investigate and handle the situation promptly, as well as informing the customers.

 

- Absolutely secure all online transaction information of customers, including digital invoice information in the secure data center area of Yuthfarm.

 

- For any complaints, please contact directly via the hotline on the website. If there are any consumer complaints related to the misuse of personal information, our company will verify the cause. If it is due to the company's fault, we will take full responsibility before the law.

VI. Complaint handling process related to customer personal information

 

- Members on the Yuthfarm e-commerce site have the right to send complaints regarding issues related to personal information to the website management board via:

 

Phone: 0901 659 933

 

Email: info@yuthfarm.com

 

- Upon receiving the complaint information, the website management board is immediately responsible for checking the status of the customer information being complained about, the cause, and finding a solution. If necessary, support services from cybersecurity companies may be used.

 

- The website management board is responsible for responding to the complainant about the results of the complaint resolution within 30 days from the date of receiving the complaint.

 

- In the event that the complaint resolution results indicate that the fault lies with the website management board, the website management board must compensate the complainant for the actual damages incurred due to the violation of commitments regarding the confidentiality of customer personal information.