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Return policy

The return policy applies in the following cases:

  1. The product is not as described on the website

  2. The product is damaged, near expiration, or expired

  3. There is a need to exchange for a new product.

RETURN TIME FRAME, WITHIN:

  1. 01 (one) day for fresh vegetables, fruits, and frozen foods

  2. 03 (three) days for other dry products

For any quality issues with the product, Yuthfarm hopes to receive feedback from you to have the opportunity to compensate with similar products or refund the customer.

The store manager where the customer made the purchase will contact you directly to inform you of the status of the goods and proceed with the exchange or refund as quickly as possible.

If the products are beyond the return period specified above from the time you made the purchase and are not due to product quality issues, Yuthfarm hopes you understand that we cannot process the return.

We hope customers will check the goods carefully with the shipper when purchasing/receiving goods to avoid confusion and pay attention to the RETURN TIME FRAME regulations mentioned above. If the shipper does not provide complete documentation and invoices, customers should return the goods and not make payment.